Privacy Policy

1. Who we are

This Privacy Policy explains how ስለ ቀልባችን (also referred to as “Sile Qelbachin”, “we”, “us”, or “our”) handles information when you visit and use https://sileqelbachin1.com and its website features. This policy applies to the website only; our mobile application is covered by a separate Mobile App Privacy Policy.

By using the website, you acknowledge the practices described in this policy. If you do not agree, please stop using the website.

2. Information you provide

We may receive information that you choose to provide, including:

• Your name, email address, question, message, or other details submitted through contact, question, account, or support forms.
• Account information you provide when registering or signing in, such as an email address and authentication details.
• Feedback, reports, correspondence, and information you provide when contacting us through our official channels.

3. Information collected automatically

When you use the website, our hosting, security, authentication, analytics, and media-delivery providers may process technical information such as your IP address, browser and device type, operating system, pages viewed, referring page, approximate location derived from IP, timestamps, and error or performance data.

The website may use cookies or similar technologies to keep you signed in, remember preferences such as language and theme, maintain security, understand aggregate usage, and deliver audio or video content. You can control cookies through your browser, although disabling essential cookies may affect functionality.

4. How we use information

• To provide, operate, maintain, and improve the website and its educational content.
• To respond to questions, requests, support messages, and feedback.
• To authenticate accounts, protect the service, detect abuse, and troubleshoot technical problems.
• To understand aggregate usage and improve accessibility, reliability, and content.
• To comply with legal obligations and enforce our Terms of Use.

5. How we share information

We do not sell your personal information. We may share information only as reasonably necessary with service providers that host, secure, authenticate, analyze, store, or deliver parts of the website; with official communication platforms when you choose to contact us there; with professional advisers; or when required to comply with law, protect rights and safety, or investigate fraud and abuse.

Service providers may process information in countries other than the country where you live. We expect them to protect information and use it only for the services they provide to us.

6. Retention and security

We retain information for as long as reasonably needed for the purposes described in this policy, to provide account or support services, resolve disputes, meet legal obligations, and protect the website. Retention periods vary by the type and purpose of information.

We use reasonable administrative, technical, and organizational safeguards. No internet transmission or storage system can be guaranteed to be completely secure, so please do not submit information that you do not want transmitted electronically.

7. Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. We may need to verify your request and may retain information where the law permits or requires it.

You can stop using the website, sign out, manage browser cookies, or contact us to request help with your information.

8. Children’s privacy

The website is intended for a general audience and is not directed to children under the minimum age required by applicable law to consent to online services. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information, contact us so we can review and delete it where appropriate.

9. Third-party links and services

The website may link to Telegram, YouTube, TikTok, cloud storage, authentication services, or other third-party websites. Their privacy practices are controlled by their own policies, not this one. Review those policies before submitting information or using those services.

10. Changes and contact

We may update this policy when our website, providers, or legal obligations change. The “Last updated” date indicates when the latest version was published. Continued use after an update means the revised policy applies.

For privacy questions or requests, contact us through the official ስለ ቀልባችን contact page or Telegram channel linked in the website footer: @Sle_qelbachn1.